Frequently Asked Questions
Everything you need to know about your MERRACHI experience.
What is the shipping time for international orders?
We offer worldwide shipping via premium carriers. International orders typically arrive within 5-10 business days, depending on your location and customs processing.
How do I return an item that doesn't fit?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please use our online portal to initiate a return request.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.
How can I track my order status?
Once your order is dispatched, you will receive an email containing a tracking number and a link to follow your package's journey in real-time.
Are your fabrics ethically sourced?
Sustainability and ethics are at the heart of MERRACHI. We work exclusively with certified manufacturers who ensure fair labor practices and high-quality, durable materials.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team.